Return Policy
Returns
Our return policy is valid for 30 days. If more than 30 days have passed since your parcel was delivered, we unfortunately cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Right of withdrawal
In accordance with the Act on Distance Contracts and Contracts Outside Business Premises (2005:59), you as a consumer have the right to withdraw your purchase within 14 days from the day you receive your item.
To make it easier for you to exercise your right of withdrawal, we offer a digital withdrawal function. You can find it in the footer of our website as well as on our return policy page. Through this function, you can submit a request to exercise your right of withdrawal directly on our website, without needing to contact us by phone or email.
Once your request has been confirmed, we will automatically send you a receipt confirmation by email. You will also receive an email when the review is completed. The withdrawal period is 30 days from the date you received the item.
Click here to create a return
If you are unable to use the digital withdrawal function, you can also contact our customer service via email: Support@Bjarnvik.com.
The following items are excluded from the right of withdrawal and cannot be returned:
- Underwear such as bras, panties, briefs, shorts, and compression garments/bodysuits that have been tried on or opened. These items cannot be returned due to health and hygiene reasons.
You always have a 14-day right of withdrawal in accordance with applicable consumer protection legislation. This means that you have the right to cancel your purchase by notifying us within 30 days from the day you or a representative received the ordered item (withdrawal period).
The item must be returned to us as soon as possible, and you as the customer are responsible for ensuring that the return reaches us no later than 14 days from the date you notified us that you are exercising your right of withdrawal. The item must be well packaged, in good condition, and in its original box.
To start a return, please contact us via email: Support@Bjarnvik.com
Additional non-refundable items:
- Certain health and hygiene products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the sender.
When using our bulk discount, the discount no longer applies if one or more products are returned. This will be adjusted before your refund is issued.
Example: You buy 5 items and receive a 15% discount. You return 2 of these items. The 15% discount no longer applies to the purchase, and the refund will be recalculated automatically before payment is made.
You cannot buy 5 items to receive the discount and then return one item to keep the discount. The discount will be removed in such cases.
Refunds
Once your return is received and inspected, we will send you an email confirming receipt of your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 14 business days, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds
If you have not yet received your refund, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank, as there is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us via:
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@Bjarnvik.com.
Shipping
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. The customer always pays for the return shipping.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are sending a return, we recommend using a trackable shipping service. You are responsible for the item until it reaches us, including during transit. Items sent cash on delivery or with collection fees are not accepted by Bjarnvik. To ensure assistance with a return, we recommend keeping your receipt and tracking number in case your package is lost, as we cannot assist with a refund without this information.
Mailbox delivery disclaimer:
When you make a purchase, we use PostNord Varubrev, CityMail, or EarlyBird shipping options. Please note that these parcels are delivered outside your door. We cannot be held responsible for any lost or stolen packages delivered in this way. If you are unsure about delivery security, we recommend choosing a delivery method with signature or home delivery. This can be arranged by contacting us before your purchase.
Uncollected parcels:
Uncollected parcels are returned to us. For all parcels that are not collected, we reserve the right to charge you return shipping costs, handling fees, and administrative fees, currently 299 SEK. For larger orders, this amount may be higher. If the product value does not exceed 299 SEK, we reserve the right to keep the full order amount.
If you wish to return an item, please first contact our customer service:
Email: Support@Bjarnvik.com
Phone number: +44 7520663619
Order cancellation
To cancel an order, please contact our customer service in writing via email at Support@Bjarnvik.com and include your order number.
Please note that a cancellation fee of 19 SEK applies. This fee covers administrative costs and transaction fees related to the cancellation.
A cancellation is only valid once confirmed by our customer service. If the order has already been processed or shipped, cancellation is not possible, and the purchase must instead be handled according to our return policy.
We reserve the right to update our cancellation terms if necessary.
Return address:
Name: Haoqianyi
Address: West District, 1st Floor, Building 2, Shangye Park, No. 130, Guangchen Road, Zhongluotan Town, Guangzhou, 510000
Guangdong, China
Email: lynn@bestfulfill.com
Phone: +86 13620566376
For return handling, please contact us via email at Support@Bjarnvik.com. We aim to resolve your case as quickly and efficiently as possible.
Our email: Support@Bjarnvik.com
Phone: +44 7520663619
Company name: Julie Thompson
Organization number: 16456160
Company address: 254 Wandsworth Road
London, SW8 2JS
United Kingdom