Postage & Delivery
Bjarnvik offers Free Tracked Shipping on all our products.
We collaborate with DHL Express, PostNord, EarlyBird and many more courier companies to make our deliveries as fast and smooth as possible.
You will always receive an automatic order confirmation once your order has been placed, as well as an email with delivery information when your package has been dispatched. If you cannot find it in your inbox, please check your spam or junk folder, or other folders outside your primary inbox.
You can use the tracking number to monitor your order's journey using our Tracking Pages.
Your package will be delivered directly to your letterbox or door. If for any reason your package cannot be delivered, it will be left at your nearest local post office or collection point, and you will be notified via email or text message.
We have a processing time of 1-3 days to quality check and package your goods before they are dispatched.
Following the quality check and packaging, your package will be sent via tracked delivery with an estimated shipping time of 5-11 working days.
For deliveries within Sweden, no additional charges such as customs duties apply.
To be able to offer competitive prices and a wide assortment, some of our products are shipped directly from our central warehouses, including warehouses outside the EU.
We are always responsible for ensuring your order is delivered safely and within the promised time, regardless of where the item is shipped from. All deliveries take place in accordance with current EU consumer law, which means that you as a customer have full rights to complaints, returns and refunds by law.
Please note:
It is our goal to deliver within the aforementioned times, but delivery dates are not guaranteed as deliveries are handled by third parties.
Orders will be processed in accordance with the terms of sale.
We cannot change the delivery address for orders that have already been dispatched.
Please wait up to 20 working days before contacting customer service regarding a missing order.
If you have any questions or concerns regarding your consignment, please do not hesitate to contact our support team at Support@Bjarnvik.com
DAMAGED CONSIGNMENTS
If a product/consignment has been damaged during transit, this must be reported to the courier company as soon as possible, normally via the collection point/distributor. In the case of externally visible damage, this must be reported upon receipt; hidden damage must be reported within 5 days of receipt. Failure to report transit damage within this timeframe forfeits the right to a complaint on the product, as it cannot be proven retrospectively how the damage occurred.
Priority Shipping + Shipping Insurance
When selecting Priority Shipping with Shipping Insurance your order is handled with priority and dispatched the next working day (excluding weekends and public holidays, Monday to Friday). The service also includes full shipping insurance that provides you as a customer with extra protection in the event of any damage, loss or substantial delay during delivery.
If your consignment is damaged, lost or unreasonably delayed during transit, a new package will be sent to you at no extra cost, as soon as this has been established and verified by our customer service in cooperation with the shipping company.
Please note that Priority Shipping with Shipping Insurance does not constitute a guarantee for an exact delivery date, but is solely a service for faster handling from the warehouse and more secure shipping.
Our Email: Support@Bjarnvik.com
Phone: +44 7520663619
Julie Thompson
254 Wandsworth Road
London, SW8 2JS
United Kingdom.