Warranty & Complaints
Thank you for your interest in the products and services of our company Bjarnvik.com. This Limited Warranty applies to physical goods, and only for physical goods, purchased from our company Bjarnvik ("physical goods").
What does this limited warranty cover?
This Limited Warranty covers any defects in material and any defects due to workmanship during the warranty period. During the warranty period, our company Bjarnvik will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship under normal use and maintenance.
What will we do to correct problems?
Our company Bjarnvik will either repair the product at no charge, using new or refurbished replacement parts. If the product cannot be repaired, we will send a new product to you at no extra cost.
How long does the coverage last?
The warranty period for physical goods purchased from our company Bjarnvik is 2 years from the date of purchase. A replacement physical good or part assumes the remaining warranty of the original physical good or 2 years from the date of replacement or repair, whichever is longer.
What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by: consumer conditions, malfunctions or damage not resulting from defects in material or workmanship.
What do you have to do?
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.
Contact us here via Support@Bjarnvik.com
Complaints & Consumer Rights
We at Bjarnvik are committed to ensuring customer satisfaction and delivering high-quality products. If for any reason you need to make a complaint about a product, please follow the process below.
Bjarnvik complies with the Consumer Sales Act and provides a three-year right of complaint to you as a private customer. As a consumer, you have the legal right to make a complaint for up to three years from purchase, provided it is within a reasonable time (two months) from when a fault was discovered. Complaints can be made by contacting our customer service at Support@Bjarnvik.com. Please be prepared to provide relevant information so that we can handle your complaint.
In the event of a valid complaint, Bjarnvik will cover the shipping costs, including any replacement delivery. Therefore, it is important to use the shipping documents sent from Bjarnvik. If you choose to cover the shipping costs yourself and decide how the item is sent back to us, you are also personally responsible for the item until it reaches us, including during transport. Product(s) returned cash on delivery or collect on delivery will not be released by Bjarnvik.
For the item to be regarded as faulty, the defect must be original. An original defect is a fault that existed already when you bought or received the item.
The fault does not need to show up immediately. It can still be an original defect even if the fault manifests after a certain amount of time.
The item is not counted as faulty if you caused the defect yourself, for example, by using it incorrectly.
If you wish to make a complaint about an item, please contact our Customer Service via either the email or phone number below:
Email: Support@Bjarnvik.com
+44 7520663619
Returns should be sent to the following address:
Name: Haoqianyi
Address: west District, 1st Floor, Building 2, Shangye Park, No. 130, Guangchen Road, Zhongluotan Town, Guangzhou, 510000
guangdong, China
Email: lynn@bestfulfill.com
Phone no: +86 13620566376
For faster handling of complaints, please contact us via email at Support@Bjarnvik.com. We strive to resolve your matter as quickly and efficiently as possible to ensure your satisfaction.
Our Email: Support@Bjarnvik.com
Phone: +44 7520663619
Julie Thompson
254 Wandsworth Road
London, SW8 2JS
United Kingdom